We aim to deliver your order within 3-5 working days from dispatch. If your order is urgent, please don’t hesitate to contact us and let us try to help. Standard delivery is FREE.
We deliver to all parts of the UK Mainland apart from Upper highlands and Islands. For these areas please contact us as additional charges will apply.
Orders are collected/delivered Monday to Saturday.
For any personalised items delivery times will be increased. This may be up to 10 days during seasonal events ie – Christmas, Easter, Valentines day, Mothers day, Fathers day etc.
When ordering such items please double check spelling of names/dates etc as this cannot be rectified later and no refund will be made for mistakes (unless made by us). Personalised items are also bespoke so these items are exempt from return for any reason.
To deliver your order we use MyHermes courier service and Royal Mail Parcel service. We aim to deliver your order within 3-5 working days from dispatch. We cannot be held responsible for delays incurred by the delivery service. Your goods will be trackable and a tracking number will be sent once your goods are ready for dispatch. If there is a problem with your delivery please email us via the CONTACT US page.
PLEASE NOTE: If someone is not at home to accept your order then the courier may on occasion leave with a neighbour or safe place within your property. The driver will attempt 3 times to deliver your parcel before it being returned to the sender. If your parcel is returned to us then additional charges are payable by the purchaser.