Terms And Conditions


We aim to deliver your order within 2-3 working days from dispatch. If your order is urgent,please use the express delivery option at checkout.  Standard delivery is FREE.

We deliver to all parts of the UK Mainland apart from Upper highlands and Islands. For these areas additional charges will apply.

Orders are collected/delivered Monday to Saturday.

Personalised Items

For any personalised items delivery times will be increased. This may be up to 10 days during seasonal events ie – Christmas, Easter, Valentines day, Mothers day, Fathers day etc.

When ordering such items please double check spelling of names/dates etc as this cannot be rectified later and no refund will be made for mistakes (unless made by us). Personalised items are also bespoke so these items are exempt from return for any reason.


To deliver your order we use Evri courier service and Royal Mail Parcel service. We aim to deliver your order within 2-3 working days from dispatch. We cannot be held responsible for delays incurred by the delivery service. Your goods will be trackable and a tracking number will be sent once your goods are ready for dispatch. If there is a problem with your delivery please email us via the CONTACT US page.

PLEASE NOTE: If someone is not at home to accept your order then the courier may on occasion leave with a neighbour or safe place within your property. The driver will attempt 3 times to deliver your parcel before it being returned to the sender. If your parcel is returned to us then additional charges are payable by the purchaser.

Stock Availability

Our goods will have a full description of everything included in the design of the cake/hamper/gift. On occasion there may be a need to substitute an item within your order ie out of stock, discontinued, change of design. This will then be substituted for an equal or higher value item. I am sorry but we cannot be held responsible for any disputes arising from any change that we may need to make to the design. All our photographic images are for illustrative purposes only.


In the unlikely event that you need to return your goods, we offer a full refund providing the goods have been unopened and returned to us in a sellable condition. The goods also need to be returned with 28 days from receipt. Where the goods are simply unwanted then the return costs are borne by the buyer and must be sent tracked and insured for safety.

Refunds of unwanted goods less the postage charge will be returned to the buyer within 7 working days of receipt back with the seller. We do not offer returns on personalised items (unless faulty). For hygiene purposes, we do not refund  if the goods have been opened/tampered with. The buyer can cancel the order at anytime up to dispatch (non personalised goods only) and receive a full refund.

If your items arrive damaged please contact us within 72 hours along with your details and order number where we will be happy to refund or replace and uplift the damaged item.

For insurance purposes photographic evidence of the damage will be needed before any refund or replacement is processed. Claims for damage after 72 hours will not be accepted.

We will endeavour to have your goods delivered to you within the timescale shown but we cannot be held responsible for any delay in events out of our control ie: accidents, illness, computer failure, machinery failure or adverse weather conditions.


All prices shown on our website are inclusive of VAT but exclude delivery charge (if applicable)


Karen dodge – Truly Gifts, 34 Rudloe Drive, Gloucester GL2 2FY owner of www.trulygiftsuk.com

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from the use of this site.

Information about us

Truly Gifts (www.trulygiftsuk.com) is a site operated by Karen Dodge.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • Loss of income or revenue;
  • Loss of business;
  • Loss of profits or contracts;
  • Loss of anticipated savings;
  • Loss of data;
  • Loss of goodwill;
  • Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us. Thank you for visiting our site.

Fancy a discount?

Register here to receive 15% Off your first purchase and future exclusive promotions and offers.

You may unsubscribe at any time.


Hurray! You've signed up